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 Medical Device Qualitative Research Experience

Paul Miklautsch has been working in the healthcare industry since 1998. He began working at Ethicon and Hillrom while studying Industrial Design at the University of Cincinnati. Since graduation, he has been a trusted advisor to medical device manufacturers guiding new product design and development. He has helped companies meet IEC 62366 usability standards and follow ANSI HE75 guidelines.

In 2022, he started a consultant firm helping manufacturers with product management with an emphasis on listening to customer needs throughout the product development process. His research experience includes the following:

Paul Miklautsch of BOLDR Product Management sitting in an office and smiling
Qualitative Research Experience

• Voice of the Customer
• Ethnography
• Unmet Needs & JTBD
• Concept Testing
• User Testing
• Usability Research: Formative and Summative

Research Procedures

• Hysterectomy
• Colorectal Resection
• Thyroidectomy
• Laparoscopic
• Sleeve Gastrectomy
• ACL Reconstruction
• Reconstructive Plastic Surgery

Medical Devices Researched

• Harmonic 
• Endocutter
• Circular Stapler
• Bariatric
• EnSeal 
• Energy Capital 
• Trocar
• Breast Biopsy 
• Sterilization Equipment
• Stretchers
• Negative Pressure Wound Care
• Point of Care Testing
• Real Time Locating Systems (RTLS)

Clients

• Ethicon Inc
•
Mammotome
•
Midmark
•
Thermo Fisher Scientific
•
Medivators
•
DePuy Synthes
•
Hillrom
•
Ortho Clinical Diagnostics
•
Smith & Nephew
•
Janssen
• Medical Device Start-ups

 

Research Environments

• Animal Labs
• Cadaver Labs
• Market Research Facilities
• Operating Rooms
• Ambulatory Surgical Center
• Primary Care Offices
• Cancer Center
• Patients' Homes
 

Research Locations

• United States
• Spain
• Italy
• France
• Germany 
• Netherlands





 

Stakeholders Interviewed

Surgeons
• 
General
• Colorectal
• Plastic
• Orthopedic
• Gynecological
• Otolaryngologist

Nurses
• Circulating
• Scrub
• Registered

Physicians
• 
Primary Care Physicians
• 
Oncologist

Executives
• 
Health System CEO, CMO, CTO and CIO
• Patient Experience
• Clinical Services

Patients
• 
Breast Cancer
• Cardiovascular - CABG
• Colorectal - Color Resection
• Orthopedics - Total Hip Replacement
• Physical Therapy
• Asthma
• COPD

First Responders
• Paramedics
• Emergency Medical Technicians

Qualitative Research Experience

• Voice of the Customer
• Ethnography
• Unmet Needs & JTBD
• Concept Testing
• User Testing
• Usability Research: Formative and Summative

Research Procedures

• Hysterectomy
• Colorectal Resection
• Thyroidectomy
• Laparoscopic
• Sleeve Gastrectomy
• ACL Reconstruction
• Reconstructive Plastic Surgery

Medical Devices Researched

• Harmonic 
• Endocutter
• Circular Stapler
• Bariatric
• EnSeal 
• Energy Capital 
• Trocar
• Breast Biopsy 
• Sterilization Equipment
• Stretchers
• Negative Pressure Wound Care
• Point of Care Testing
• Real Time Locating Systems (RTLS)

Clients

• Voice of the Customer
• Ethnography
• Unmet Needs & JTBD
• Concept Testing
• User Testing
• Usability Research: Formative and Summative

Research Environments

• Animal Labs
• Cadaver Labs
• Market Research Facilities
• Operating Rooms
• Ambulatory Surgical Center
• Primary Care Offices
• Cancer Center
• Patients' Homes
 

Research Locations

• United States
• Spain
• Italy
• France
• Germany 
• Netherlands

Stakeholders Interviewed

Surgeons
• 
General
• Colorectal
• Plastic
• Orthopedic
• Gynecological
• Otolaryngologist

Nurses
• Circulating
• Scrub
• Registered

Physicians
• 
Primary Care Physicians
• 
Oncologist

Executives
• 
Health System CEO, CMO, CTO and CIO
• Patient Experience
• Clinical Services

Patients
• 
Breast Cancer
• Cardiovascular - CABG
• Colorectal - Color Resection
• Orthopedics - Total Hip Replacement
• Physical Therapy
• Asthma
• COPD

First Responders
• Paramedics
• Emergency Medical Technicians